Mimpi Bungalows Kuta
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Refund & Cancellation Policy — Mimpi Bungalows

At Mimpi Bungalows, we understand that travel plans can change unexpectedly. We aim to provide a fair and transparent refund and cancellation policy for all our guests. Please review the following terms carefully prior to confirming your reservation.

Last updated: September 2026

Contact Information

  • Website: https://mimpibungalows.com
  • Email: bungalows.mimpi@gmail.com
  • Phone / WhatsApp: +62 813 5301 7099
  • 1. Standard Cancellation Policy

14 Days or More Prior to Check-in

  • Cancellations made 14 days or more before your scheduled arrival date will receive a 100% full refund, minus any applicable bank transfer or payment gateway processing fees.

7 to 13 Days Prior to Check-in

  • Cancellations made between 7 and 13 days prior to your scheduled arrival date will receive a 50% refund of the total booking cost.

Less than 7 Days Prior to Check-in

  • Cancellations made less than 7 days prior to arrival are non-refundable. The full booking amount will be retained by Mimpi Bungalows.
  • 2. Peak & High Season Policy
  • During peak periods (including, but not limited to, July–August, Christmas/New Year holidays, and local public holidays):

30 Days or More Prior to Check-in

  • Full refund (minus administrative/payment processing fees).

15 to 29 Days Prior to Check-in

  • 50% refund of the total booking cost.

Less than 15 Days Prior to Check-in

  • 100% non-refundable.
  • Note: Peak season dates will be clearly specified during the booking process or noted on your booking confirmation.
  • 3. Non-Refundable Bookings & Special Promotional Rates
  • Non-Refundable Rates: Any bookings made under discounted promotional offers, early bird deals, or non-refundable rate plans are 100% non-refundable and non-transferable regardless of when the cancellation request is made.
  • Date Modifications: Date changes for non-refundable bookings are subject to approval and room availability, and may incur an administrative fee plus any difference in room rate.
  • 4. No-Shows & Early Departures
  • No-Show Policy: If you do not arrive on your scheduled check-in date without prior written notice to Mimpi Bungalows, your booking will be canceled in full. No refunds or credits will be issued, and the room will be released for re-booking.
  • Early Departure / Shortened Stay: If you choose to check out earlier than your original departure date after check-in, no refunds or credits will be granted for the unused nights.
  • 5. Force Majeure & Unforeseen Events
  • Mimpi Bungalows is not responsible or liable for refunds for cancellations, delays, or disruptions caused by events beyond our reasonable control (Force Majeure), including but not limited to:
  • Natural disasters (earthquakes, volcanic eruptions, tsunamis, severe weather)
  • Epidemics, pandemics, or public health emergencies
  • Government travel restrictions, flight cancellations, or transport disruptions
  • Civil unrest or acts of war
  • Recommendation: We strongly advise all guests to purchase comprehensive travel insurance to cover unforeseen interruptions or emergency cancellations.
  • 6. How to Request a Cancellation or Refund

To submit a cancellation or refund request, please follow these steps

  • Submit Written Request: Send your request via email to bungalows.mimpi@gmail.com or contact us on WhatsApp at +62 813 5301 7099.

Include Required Details

  • Guest Full Name
  • Booking Reference / Confirmation Number
  • Original Check-in and Check-out Dates
  • Reason for Cancellation
  • Confirmation: Our reservations team will review your request according to this policy and respond within 24 to 48 hours with written confirmation of your cancellation status and eligible refund amount.
  • 7. Refund Processing & Timelines
  • Processing Window: Approved refunds will be processed within 7 to 14 business days from the date of written confirmation.
  • Method of Refund: Refunds will be issued using the original method of payment whenever possible (e.g., direct bank transfer or credit card refund).
  • Administrative & Transaction Fees: All refunds are subject to deduction of bank transfer fees, international transaction costs, or third-party payment gateway charges (typically around 3%–5% of the transaction amount).
  • 8. Contact Information

Contact Information

  • Website: https://mimpibungalows.com
  • Email: bungalows.mimpi@gmail.com
  • Phone / WhatsApp: +62 813 5301 7099
Please review the applicable policies before completing your reservation.